We’ve taken a stab at answering some of your anticipated questions. If you have further questions that we haven’t answered, please just let us know and we’d be happy to help.
What is a Bespoke Tour?
A Bespoke Tour is a private, guided tour, tailor-made for individuals and small groups to meet your needs and preferences. We’ve designed a range of itineraries that we know provide fun, interesting and diverse experiences within and around Sydney, but a Bespoke Tour can be tailored in any way to suit your precise needs. Choose one of our itineraries, add or subtract experiences, or let us start from scratch to handcraft your perfect Sydney day.
Where do Bespoke Tours operate?
Bespoke itineraries are designed to showcase Sydney and its stunning surrounding areas. We have half and full day itineraries covering Sydney city and suburbs, as well as the Blue Mountains, Hunter Valley & Canberra. We’re avid devotees of Sydney, and know that to truly experience a city and its regional areas you need a local’s inside knowledge, expertise and passion. Our itineraries are designed to let you experience the best of these areas – from tourist icons, to the lesser-known gems that make Sydney-siders LOVE their city.
Who can travel on a Bespoke Tour?
Anyone! Bespoke Tours operate with a minimum of 1 person. We specialise in working with smaller groups, but as this is a private tour, we can cater to any group size. They’re great for couples, families, small groups of friends or business colleagues.
Are Bespoke Tours suitable for families?
Yes, yes, YES! Sydney is a fantastic city for kids, and there are plenty of ways to keep everyone amused – no matter what age. Our family itineraries are designed to keep the kids happy, but also to allow Mum & Dad to have a great time with their kids (and also the odd moment to themselves!) Out of Sydney, our Canberra tour can be tailored to be really engaging and interactive for kids, and the Blue Mountains makes for a fabulous family day.
What is your child policy?
Our Child Rate applies for children under 12 years of age. In some cases, infants under the age of 2 will not be charged, however this can depend on the itinerary chosen and the external events and experiences involved. Please enquire for details. Please note that in order to comply with Australian law, all children under the age of 7 must occupy their own seat, and use the required child seat or booster, which we can supply.
Shared or private?
Our Bespoke itineraries are designed as private experiences, however with some events you may share the experience with a small number of other people. We’ve priced some of our itineraries with share-events where these group sizes are small, but if you’d like to ensure that you have private experiences throughout, that’s no problem at all. Please just request this so we can book and quote this accordingly.
What are your payments & cancellation terms?
Payments & Deposits
- Sydney Bespoke Tours require a 50% deposit, paid within 7 days, to confirm the booking
- The remaining balance for all touring is due 14 days prior to the first day of travel
Bookings cancelled or changed significantly*:
• after the booking has been confirmed (but before 30 days prior to departure) are subject to a $75 per touring day Cancellation Fee
• 30 – 14 days prior to departure are subject to a 10% Cancellation Fee
• 14 days – 48 hours prior to departure incur a 50% Cancellation Fee
• within 48 hours of departure, or non-appearance to commence a tour incur a 100% Cancellation Fee
• Any requests for Cancellation must be received in writing. The appropriate Cancellation Fee will be deducted from the deposit / final balance paid, and the remainder of the funds will be refunded by direct debit within 7 days of the Cancellation Request.
*Significant changes are those which involve a change of date, cancellation of one or more external touring activities, such as tours, vessel hire etc, or cancellation of one or more vehicles, guides, translators etc. As some of these may be external products that Sydney Bespoke Tours will be contracting on your behalf, they may involve their own cancellation fees. Please enquire for details.
Do you provide language guides?
Yes, we do. We pride ourselves in the variety of guides we work with, and are happy to assist with any requests you might have. Just to name a few, we can provide Spanish, German, French, Russian, Mandarin, Cantonese or Italian speaking guides.
Do you provide speciality guides?
We sure do. You’ll enjoy spending a day with any of our great, hand-picked guides, but if there are any special interests you would like to focus on, please let us know so that we can allocate the right guide to your tour. Are you into History? Architecture? Wildlife? Art? Aboriginal Culture? Nature? Whatever it is, just let us know!
What is included in lunch?
Our Full Day Tours include a 2 course gourmet lunch with a glass of wine, beer or soft drink, at a great local restaurant. This means you’ll enjoy an entrée and main, or main and desert, at a very local restaurant that offers a great, vibrant dining experience. We hand-pick the venue to suit the itinerary and the group – from a casual beachside venue, to a formal water venue, or a local pub in the bush! It’s all about the experience…
How might the weather affect tours?
In general, we operate our tours in any weather conditions – rain or wind doesn’t stop our beautiful city from being beautiful, it just makes things more challenging. This is where having a flexible tour and a great tour guide really come into their own, so we can tailor the tour and activities to whatever the day may bring!
What if components of the tour get cancelled?
With any experiences incorporated in a day tour, there’s a small risk that weather or other factors might intervene. Any flights that are included in a tour require reasonable weather conditions in order to proceed. If flights or other activities can’t go ahead, we’ll always try our best to reschedule where possible. In case that we are not able to do so, you’ll certainly be refunded for that component. In the case where an aircraft was booked for a one way or return transfer to a certain area (e.g. Blue Mountains) the tour will still proceed via road transfer. We will inform you about any changes as soon as possible. Note that we work only with the most reliable and professional suppliers available.
How flexible are your itineraries?
As our tours are private, we offer the highest level of flexibility – your day, your choice! Tell your guide what you feel like doing or what you’d like to see or explore, and we’ll make sure to accommodate it! Please do keep in mind that where we’ve included and booked experiences in your itinerary, some of these may have set timing and conditions.
What type of vehicles do you provide?
We provide luxury, small sized vehicles – from a 7-seater Mercedes Vito to a 14-seater Mercedes Sprinter, or any larger vehicles for groups over 14. Do you prefer travelling in a luxury Sedan? Not a problem – just let us know your preferences and with notice we can allocate a vehicle accordingly.
Do you offer extended touring options?
We specialise in Sydney and its surrounding areas, and we can certainly put together multi-day itineraries that will bring out the best in these areas. Our Canberra itinerary is best enjoyed as a two day, overnight experience, and we can certainly offer extended tours around the Blue Mountains and Hunter Valley areas. If you have enquiries about extended touring and accommodation, let us put you in touch with some of our fabulous colleagues who can help you best.
Do you provide child and/or booster seats?
Yes! Please do let us know whenever children are travelling with you, as well as their ages so that we can provide the suitable seats. This needs to be arranged on booking.
Where do you pick up from?
As all our tours are private, we can tailor the pick-up location to you. If you only have limited time available we can also pick you up from the International or Domestic Airports and commence the tour from there, or transfer you to your hotel for check-in and to freshen up before we start touring.
How many experiences can we fit in in a day?
We can fit in as much or as little as you like, as long as the itinerary works well. That’s where our experience can help. If you have a list of activities you’d like to include, just let us know and we’ll work out how to accommodate your preferences in the most suitable way! Just to give you an idea – in order to have a relaxed but fun filled day, up to three experiences will make the perfect number!